IT Leaders are being asked to meaningfully implement AI in enterprise service delivery - but what does that look like in real life?


In this relaxed afternoon with industry peers, we’ll go behind the scenes to explore how AI is being applied in service delivery today — with real examples from global transformations, and a look ahead at what’s next, including how emerging approaches like vibe coding are enabling teams to adapt faster to changing business needs.


You can expect:

• A clear view of what’s changing in service delivery — and how AI is shifting the model from tracking work to execution
• Live demos of AI agents auto-resolving real service desk tickets
• Clear examples of where time and cost savings are realised
• Examples of how AI is transforming HR service delivery — from onboarding and offboarding to employee policy and support workflows
• Practical guidance on introducing AI safely into your environment

Join us for this practical, hands-on afternoon exploring real operational challenges and opportunities — followed by valuable peer networking over cocktails and canapés.

If AI in enterprise service delivery is something you’re exploring — or you simply want a clearer view of what’s possible — this is a session designed to give you useful, real-world insight.