Communication Skills Part 1: Professional vs Personal Communication

This training focuses on professional communication skills that help peer supporters build credibility, maintain healthy workplace relationships, and navigate challenging situations with confidence and respect. Participants will explore the differences between personal and professional communication styles, including tone, boundaries, workplace etiquette, and choosing appropriate methods of communication across emails, texts, phone calls, and in-person interactions. The session will also address strategies for communicating effectively under stress, responding professionally during conflict or frustration, and maintaining recovery-oriented values in fast-paced or emotionally charged environments.  

Learning Objectives:

1. Differentiate between personal and professional communication styles and identify how each impacts workplace relationships and professional credibility.  
2. Recognize appropriate communication methods and strategies for different workplace situations, including email, text, phone, and in-person interactions.  
3. Identify approaches for communicating respectfully and effectively during stressful, emotionally charged, or challenging workplace situations while maintaining professionalism and recovery-oriented values. 

A 1.0 CEU certificate will be awarded to peer professionals after attending the full training and submitting an evaluation.

This is an interactive training. In order to award continuing education credits, it is important that we can verify your attendance. Please remain on camera as much as you can during this event and be mindful of your on-camera presence. Thank you for your cooperation!

Provided in Partnership by: