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Creating Human Moments Guests Remember Attractions have a unique power: they don't just provide entertainment, they create memories. In this fast-moving age of AI, the human side of service matters more than ever. Joshua Routh will share a practical, energetic message on how attraction teams can use sincerity, connection, and small intentional moments to create memorable guest experiences. Drawing from his work with Lodging Hospitality Management and his new book The S Word, Joshua will offer immediately useful tools leaders can bring back to their teams to strengthen culture, improve service, and create more meaningful guest interactions. |