Day of Service Policy Overview

Updated: 06/13/2025

Notice: All calls prior to this message were recorded.

PLEASE NOTE (FIRST CALL)

You can be called as early as 8:00 A.M. on your day of service. If we can not verify someone is home we will move on to the next call and you will have to be rescheduled.



Receipt Processing Information

Please note that it may take up to 72 hours to receive your receipt via email. This timeframe allows our finance department to process the technician's paperwork. The process includes, but is not limited to, registering warranties on parts and appliances.

We kindly request that you refrain from contacting our office regarding your receipt unless 72 hours have passed from midnight on your service date. Please also note that this timeframe excludes weekends.

Example: If your service was completed on Friday, your receipt should be in your email by midnight on Wednesday.

Travel Charge for Appliance Repair and Overview of FEES

Normal Travel Charge: Please be aware that travel charges, parts, and labor costs are due on the day of service. The travel charge is to get the technician to your home. Our charge is $99.50 and does not include parts or labor. All parts have a 90-day warranty unless otherwise stated. GE and Whirlpool have a 1 year part warranty. All labor is guaranteed for 30 days for the repair that was made unless otherwise stated.

Long Travel Charge: Our long travel charge is $149.50 and this does not include parts or labor. The travel charge is to get the technician to your home. Our charge is $149.50 and does not include parts or labor. All parts have a 90-day warranty unless otherwise stated. GE and Whirlpool have a 1 year part warranty. All labor is guaranteed for 30 days for the repair that was made unless otherwise stated.

High End Travel Charge / Specialty Appliances: Our high travel charge is $149.50 and this does not include parts or labor. The travel charge is to get the technician to your home. Our charge is $149.50 and does not include parts or labor. All parts have a 90-day warranty unless otherwise stated. GE and Whirlpool have a 1 year part warranty. All labor is guaranteed for 30 days for the repair that was made unless otherwise stated. The additional charge for high-end appliances applies to items such as, but not limited to, built-in refrigerators, wall ovens, ice machines, laundry centers / stacked units, oversized ranges, Bosch dishwashers, Sub-Zero and Wolf Ranges, and commercial ice machines. This also includes any appliance that requires uninstallation for repairs or servicing. If you have questions about whether your appliance falls under this category, please feel free to contact our office for clarification.

GE Appliances 2013- Current Year (FEES): Around 2013, GE began integrating the Smart HQ system into their appliances, which we use to diagnose issues and perform repairs. While not all GE appliances require this system, many do, particularly for repairing or updating the firmware in their computer boards. Unlike traditional repairs, Smart HQ allows for firmware updates instead of replacing boards, potentially saving you hundreds of dollars.

It’s important to note that not all companies use Smart HQ due to its cost. We incur a monthly fee from GE to access this cloud-based system. When we use Smart HQ, the charges are as follows: $10.00 to connect to the appliance for diagnostics, or $50.00 if firmware updates are required, which includes updates for all boards in the unit.

Additionally, if you live in an area with poor cell service, our technicians will need access to your internet connection to connect to the cloud and complete the repair.

Let us know if you have any questions!

AirSled (FEES): The AirSled fee covers the use of the AirSled system, designed to safely move appliances. This system is particularly useful for tasks such as moving appliances on finished wood floors, handling oversized or heavy units, lifting appliances to repair legs, and replacing rubber feet. The fee for using the AirSled is $25.00 per appliance or $25.00 per move.

Disassemble Appliances: Upon arriving at the home, if the technician finds the appliance disassembled, they will not be able to repair or diagnose the unit. If the customer wishes to have the appliance reassembled or reinstalled, they will need to pay the labor cost for this service before the technician can proceed with the actual repair. We strongly recommend ensuring the appliance is intact, properly connected, and in a ready-to-use condition—just as it was before the issue occurred—before scheduling a service appointment.

Dryer Vent Cleaning Charges Overview: All dryer vent cleanings and inspections START at $149.50.

When you are charged for additional labor for dryer vents: Additional labor charges will apply if your dryer vent requires access from above ground level, within a crawl space, under decks, or in other hard-to-reach areas. This includes situations where the vent is blocked or clogged, requiring extra time and effort for cleaning.

Credit Card Fees: A credit card fee of 3.5 % is added to all invoices. This is what the bank charges us.

Bad Check Fees: We accept checks with proper identification. There is a $75.00 dollar bad check fee. If you choose to pay by check, Skaggs Appliance will collect and use your driver's license information solely to verify the identity of the customer and the authenticity of the check. This information is gathered strictly for verification purposes. We collect the date of birth and driver license number which is required by the state to process bad checks.

Late Fees: There is a $25.00 late fee for all invoices that are past due from the day the email is sent out after your service is completed. Payment is due within 10 days of the email. Late fees are applied every 10 days until the invoice is paid.

Administration Fee: If you don't supply an email address there will be a $2.50 fee every time paper mail is sent out. This will also apply each time a late fee notice is sent. All invoices are tracked and will notify us when they are read.

Cancellation Fees: If a service call is canceled on the day of service there is a $25.00 cancelation fee. You may reschedule the service call to avoid this fee as long as the service call is scheduled within 7 days of the phone call to reschedule. You may only reschedule once to avoid this fee.

To insure you are not subject to a cancellation fee, please cancel your service before 12:01 AM of the day of service on your scheduled service date. Failure to comply with this policy will result in a $25 cancellation fee. You will be billed for this fee. There is a late fee of $25.00 every 10 days after the due date.

WHAT TO EXPECT ON YOUR DAY OF SERVICE: 

Your technician, the office, or a combination of both will attempt to reach you. If we cannot reach you after several attempts to verify that you will be home, you must call the office and reschedule for another day.

Due to the volume of calls and the complexity of each job, we can not give you arrival times. You can call the office on your day of service to find out where you are at in the schedule and how many people are in front of you, but we will not be able to give exact arrival times. Our service calls are routed by zip codes and surrounding counties for the most efficient route around the city that day. No area is easier to get to than another; it depends on what variety of zip codes are scheduled that day.

The duration of service calls can differ greatly and vary from one call to another; some may take 20 minutes others may take two hours. This is why we cannot give exact times, but you can call the office to find out whether you are first, last, or mid-day to help you plan your agenda. If you are on the schedule, you will be seen that day. If there is an emergency, you will be contacted to reschedule to our next available slot. Once again, service call times can vary, therefore, do not be concerned if four or five p.m. is approaching and the technician has not arrived.