Day of Service Policy Overview

Updated:4/24/2024

Notice: All calls prior to this message were recorded.

Notice of fees and payments.

Credit Card Fees: A credit card fee of 3.5 % is added to all invoices. This is what the bank charges us.

Checks: We accept checks with proper identification. There is a $75.00 dollar bad check fee.

Cancellation Fees: If a service call is canceled on the day of service there is a $25.00 cancelation fee. You may reschedule the service call to avoid this fee as long as the service call is scheduled within 7 days of the phone call to reschedule. You may only reschedule once to avoid this fee.

To ensure you are not subject to a cancellation fee, please cancel your service before 12:01 AM of the day of service on your scheduled service date. Failure to comply with this policy will result in a $25 cancellation fee. You will be billed for this fee. There is a late fee of $25.00 every 10 days after the due date.

Please be aware that travel charges, parts, and labor costs are due on the day of service. The travel charge is to get the technician to your home. Our charge is 99.50 does not include parts or labor. All parts have a 90-day warranty unless otherwise stated. GE and Whirlpool have a 1 year part warranty. All labor is guaranteed for 30 days unless otherwise stated.

Out-of-service area:

Our out-of-service area travel charge is 149.50 and this does not include parts or labor.

ON YOUR DAY OF SERVICE: 

Your technician, the office, or a combination of both will attempt to reach you. If we cannot reach you after several attempts to verify that you will be home, you must call the office and reschedule for another day.

Due to the volume of calls and the complexity of each job, we can not give you arrival times. You can call the office on your day of service to find out where you are at in the schedule and how many people are in front of you, but we will not be able to give exact arrival times. Our service calls are routed by zip codes and surrounding counties for the most efficient route around the city that day. No area is easier to get to than another; it depends on what variety of zip codes are scheduled that day.

The duration of service calls can differ greatly and vary from one call to another; some may take 20 minutes others may take two hours. This is why we cannot give exact times, but you can call the office to find out whether you are first, last, or mid-day to help you plan your agenda. If you are on the schedule, you will be seen that day. If there is an emergency, you will be contacted to reschedule to our next available slot. Once again, service call times can vary, therefore, do not be concerned if four or five p.m. is approaching and the technician has not arrived.