Utility Assistance Update:

If you are calling for an appointment for Utility Assistance, please note that all current appointment slots are filled and we are unable to accept new appointments again until the last working day of the month: April 30, 2025.

Office Information:

Our lobby is open Monday to Friday, 8:00 AM - 5:00 PM.

Our Call Center is closed for lunch from 12:00 PM - 1:00 PM daily.

Calls remain in the queue for 60 minutes only. Appointment availability is subject to change daily.

Utility Assistance Appointments:

All appointments for the current period are filled. Appointment periods are available twice a month:

• From the 1st working day until filled
• From the 14th until filled

If you are unable to get an appointment, please contact your utility provider directly to avoid disconnection.

Service Shut-off:

If you've been disconnected, email us the service provider, account holder's name and account number at our utility assistance email. This email service is only for disconnections. If service is not disconnected, please call for an appointment if slots are still available.

Funding:

Utility assistance is subject to available funding. Service levels may change accordingly. For updates, visit www.capsbc.org.