Attention Clients: If you are calling about Utility Assistance, please review the following important updates:

All appointments are currently filled. The next appointment period opens on Friday, June 12, 2026. Appointments are available twice per month on a first-come, first-served basis until filled. While we are committed to assisting as many households as possible, we strongly encourage all clients to:

• Contact your utility provider to make payment arrangements.
• Seek additional support through other community agencies or resources.

Lobby and Call Center Hours

• Lobby Hours: Monday–Friday, 8:00 AM to 5:00 PM
• Call Center Lunch Closure: 12:00 PM to 1:00 PM daily
• Phone System: Calls remain in queue for up to 30 minutes before disconnecting. If disconnected, you will need to call back.

Required Documents for Scheduling an Appointment

Please have the following ready:

• Your most recent Gas or Propane AND Electric bills (all pages)
• Rental agreement or mortgage statement
• Proof of all household income for the past 30 days or CalFresh verification (if applicable)
• A valid California photo ID
• A signed consent form from the utility account holder

Priority System and Eligibility Requirements

Due to limited funding and the size of our service area, CAPSBC uses a Priority Points System to assist those with the highest vulnerability. Points are awarded based on factors such as:

• Household size
• Income
• Energy burden
• Other documented needs

To qualify, your household must:

• Meet State income guidelines, and
• Receive at least 15 Priority Points