| If you are calling about Utility Assistance, please review the following important updates: All appointments are currently filled. The next appointment period opens on June 30, 2025. While we are committed to assisting as many households as possible, we strongly encourage all clients to:
- Contact your utility provider to make payment arrangements.
- Seek additional support through other community agencies or resources.
Lobby and Call Center Hours
- Lobby Hours: Monday–Friday, 8:00 AM to 5:00 PM
- Call Center Lunch Closure: 12:00 PM to 1:00 PM daily
- Phone System: Calls remain in queue for up to 60 minutes before disconnecting. If disconnected, you will need to call back.
Appointments Appointments are available twice per month on a first-come, first-served basis:
- Beginning the first working day of each month until filled
- Resuming on the 14th of each month until filled
Required Documents for Scheduling an Appointment Please have the following ready:
- Your most recent Gas or Propane AND Electric bills (all pages)
- Rental agreement or mortgage statement
- Proof of all household income for the past 30 days or CalFresh verification (if applicable)
- A valid California photo ID
- A signed consent form from the utility account holder
Priority System and Eligibility Requirements Due to limited funding and the size of our service area, CAPSBC uses a Priority Points System to assist those with the highest vulnerability. Points are awarded based on factors such as:
- Household size
- Income
- Energy burden
- Other documented needs
To qualify, your household must:
- Meet State income guidelines, and
- Receive at least 15 Priority Points
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