ITSM Academy

ITIL 4 Training "Cheat Sheet"

Are you trying to figure out which ITIL 4 class is right for you?

Here is a guide which we hope you find helpful.

Scroll to bottom for a downloadable poster of the ITIL Guiding Principles

ITIL Managing Professional & ITIL Strategic Leader: Direct, Plan & Improve (DPI) 🦩 The "Two-fer"

The ability to use ITIL methods in overall modern IT strategy
Creating a learning and improving IT organization with a strong and effective strategic direction
Ensuring a clear alignment between strategy and operations and maximizing desired business / digital outcomes

ITIL Managing Professional: Drive Stakeholder Value (DSV) 🦩 Experience Excellence

The varying types of engagement and interaction between service providers and their customers, users, suppliers, and partners
Converting demand into value via IT-enabled services
Integrating multi-dependent workflows and systems for both consumers and producers
Leveraging tools to increase and sustain stakeholder satisfaction

ITIL Managing Professional: High Velocity IT (HVIT) 🦩 Doing Digital Right

The digital perspective and a new way of looking at ITIL
Using ITIL’s operating model, principles, and operational practices for digital delivery and transformation
Understanding how digital organizations and digital operating models function in high-velocity environments
Recognizing the difference between IT and digital transformation and knowing where to invest for maximum return

ITIL Managing Professional: Create, Deliver & Support (CDS) 🦩 Optimizing Flow

Core service management activities and how to expand the current scope of ITIL
Determining logical and actionable next steps to enable immediate, tangible changes
Co-creating innovative yet reliable tech-enabled services

ITIL Strategic Leader: Digital & IT Strategy (DITS) 🦩 Survive & Thrive

The impact of disruptive technologies in industry
Using ITIL best practices to execute against strategy
Understanding how digital transformations affect strategy
Building and implementing an effective digital and IT strategy that can tackle digital disruption and drive success

ITIL Practice Manager: Monitor, Support & Fulfil (MSF) 🦩 Cross-Practice Collaboration

Course is made up of 5 individual practice courses, allowing learners to master the top five ITIL Practices:

Incident Management
Service Desk
Problem Management
Service Request Management
Monitoring and Event Management

All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

UPCOMING VIRTUAL CLASSES

GUARANTEED TO RUN VIRTUAL CLASSES

Ready to become an ITIL Master?

We have all the classes you need to earn your ITIL Master designation. Successfully completing each course not only moves you closer to achieving ITIL Master, it allows you to demonstrate your commitment to continuing professional development and renew all of your ITIL certificates for three years as part of the AXELOS/PeopleCert Continuing Professional Development program.

The ITIL 4 Master designation recognizes individuals that have developed a broad and deep base of knowledge about IT service management during their training and certification journey and have mastered the full suite of ITIL competencies. This designation demonstrates the capability to apply the principles, concepts, methods and techniques from ITIL in the workplace at strategic, tactical and operational levels. Perhaps most importantly, it demonstrates a commitment to learning and continuing professional development.

Click here to read our Breakdown of ITIL Master

👀 Download the ITIL 4 Guiding Principles Poster 👀

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