ITSM Academy

ITIL 4 Training "Cheat Sheet"

ITIL Managing Professional & ITIL Strategic Leader: Direct, Plan & Improve (DPI)  The "Two-fer"

• The ability to use ITIL methods in overall modern IT strategy
• Creating a learning and improving IT organization with a strong and effective strategic direction
• Ensuring a clear alignment between strategy and operations and maximizing desired business / digital outcomes

ITIL Managing Professional: Drive Stakeholder Value (DSV)  Experience Excellence

• The varying types of engagement and interaction between service providers and their customers, users, suppliers, and partners
• Converting demand into value via IT-enabled services 
• Integrating multi-dependent workflows and systems for both consumers and producers
• Leveraging tools to increase and sustain stakeholder satisfaction

ITIL Managing Professional: High Velocity IT (HVIT)  Doing Digital Right

• The digital perspective and a new way of looking at ITIL
• Using ITIL’s operating model, principles, and operational practices for digital delivery and transformation
• Understanding how digital organizations and digital operating models function in high-velocity environments
• Recognizing the difference between IT and digital transformation and knowing where to invest for maximum return

ITIL Managing Professional: Create, Deliver & Support (CDS)  Optimizing Flow

• Core service management activities and how to expand the current scope of ITIL
• Determining logical and actionable next steps to enable immediate, tangible changes
• Co-creating innovative yet reliable tech-enabled services

ITIL Strategic Leader: Digital & IT Strategy (DITS)  Survive & Thrive

• The impact of disruptive technologies in industry
• Using ITIL best practices to execute against strategy
• Understanding how digital transformations affect strategy
• Building and implementing an effective digital and IT strategy that can tackle digital disruption and drive success

ITIL Practice Manager: Monitor, Support & Fulfil (MSF)  Cross-Practice Collaboration

Course is made up of 5 individual practice courses, allowing learners to master the top five ITIL Practices:

1. Incident Management
2. Service Desk
3. Problem Management
4. Service Request Management
5. Monitoring and Event Management

All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

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