ITIL Continuing Professional Development (CPD) Program

This information is as of July 2026

Here is a guide which we hope you find helpful.

Scroll to bottom for a downloadable poster of the ITIL Guiding Principles

PeopleCert Plus is more than a certification maintenance program; it may be one of the best values in the ITSM certification industry.

For under $135 per year, members can log Continuous Professional Development (CPD) points, receive a free mock exam and free Take2 exam retake with every eligible ITIL exam voucher purchased during the 12-month membership period, and access the PeopleCert Library, including ebooks, practice guides, templates, masterclasses, playbooks, and more.

Organizations benefit when employees apply current best practices to achieve business goals, improve service outcomes, and support stronger ways of working.
Individuals strengthen their knowledge, maintain their credentials, and continue growing their careers.

Scroll Down to learn how to log your points in PeopleCert Plus.

Gain access to PeopleCert Library with official ebooks, practice guides, masterclasses, playbooks, and more

LOGGING CPDs

Individuals must log 20 CPD points a year for three consecutive years

(you can't log 60 at once, it has to be 20 per year).

Here is a table to break it down for you:

CPD Category	Activity Examples
Professional Experience (Minimum 5 points required)	Professional practice: applying best practice in the workplace Coaching colleagues in relation to best practice Mentoring individuals or groups to support their development Work shadowing colleagues in relation to best practice
Professional Education (Maximum of 15 points allowed)	PeopleCert certifications Other certifications from PeopleCert Accredited Training Organizations (ITSM Academy) Other certifications from non PeopleCert Training Orgs ITSM Academy has not been provided any specifics on this yet; we are waiting on reply Professional qualifications from awarding bodies Reading relevant books, publications, research, white papers etc. Engaging with podcasts and webinars
Community (Maximum of 15 points allowed) Download PeopleCert's CPD Guide in .pdf	Organizing industry / best practice related events Contributing to community discussion forums Authoring thought leadership Attending industry events Reading community discussion forums Volunteering to share your knowledge and experience

While we are always happy to assist our learners, if you have specific questions, we ask that you send them to:

customerservice@peoplecert.org

and cc: support@itsmacademy.com

As scenario based questions are being answered by PeopleCert, we will continue to update our knowledgebase

UPCOMING VIRTUAL CLASSES

GUARANTEED TO RUN VIRTUAL CLASSES

All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

ITIL Cheat Sheet - Which class is right for me

Review our guide here

Download the ITIL Guiding Principles Poster

Share This Page

ITSM Academy | www.itsmacademy.com | Follow us on social