ITSM Academy

A Breakdown of ITIL (Version 5) Master

ITIL Master is the highest level of achievement of the newest ITIL certification scheme. This designation recognizes learners who have developed broad, practical, and strategic capability across digital product and service management (DPSM), and who can apply ITIL guidance in modern, AI-enabled environments.

Learners are awarded their ITIL (Version 5) Master designation by achieving Managing Professional (MP), Strategic Leader (SL), and Practice Manager (PM) designations.

ITIL Master demonstrates the ability to apply principles, concepts, and practices across strategic, tactical, and operational levels, with a strong emphasis on value streams, experience, and outcomes.

Those who achieve ITIL (Version 5) Master understand how to align digital products and services to business priorities, establish governance and direction, and implement improvements using practical, real-world approaches. They are equipped to lead cross-functional teams, integrate AI and emerging technologies responsibly, and drive measurable value across the organization.

ITIL Master represents the culmination of a rigorous and forward-looking learning journey. One that reflects how organizations actually operate today.

So let's break that down for you:

ITIL Practice Manager (PM) Designation - consists of three "Bundles" made up of 15 individual training modules - Read Breakdown

• Monitor, Support and Fulfil (MSF)
• Transformation

This designation emphasizes the practical application of ITIL practices to drive operational excellence and continual improvement.

ITIL Managing Professional (MP) Designation - consists of:

• Product
• Service
• Experience
• Transformation

This designation builds advanced capability in delivering, managing, and improving digital products and services across the value stream.

ITIL Strategic Leader (SL) Designation - consists of:

• Strategy
• Transformation

This designation focuses on setting direction, governance, and ensuring alignment between digital investments and organizational outcomes.

Extension Module:

• AI Governance

This course provides guidance on the responsible, ethical, and effective use of AI within digital product and service environments.

This module is NOT required for ITIL Masters. Unlike many ITIL courses, ITIL Foundation is not a prerequisite for this class. This course is intended for a broad audience involved in AI-related decisions, delivery, oversight, or risk management - not only for professionals already trained in ITIL.

As with all ITIL credentials, these certifications satisfy the requirements of PeopleCert’s 

Continuing Professional Development Program,

and extend the renewal date for all of your existing ITIL certifications by 3 years.

All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

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