ITSM Academy

A Breakdown of ITIL 4 Master

ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. The designation recognizes learners who have gained the universal and diverse knowledge developed during their ITIL training and certification journey and have mastered the full suite of ITIL 4 framework competencies.

Learners are awarded their ITIL 4 Master designation by achieving Managing Professional (MP), Strategic Leader (SL), and Practice Manager (PM) designations.

ITIL 4 Master demonstrates the capability to apply the principles, concepts, methods, and techniques from the ITIL framework in the workplace at strategic, tactical, and operational levels.

ITIL 4 Masters understand business requirements, know how to develop a clear strategy and plan and implement them using practical methods and tools, and lead cross-functional teams to achieve growth and success for the organization. ITIL 4 Master is the pinnacle of a long and demanding journey but a truly rewarding and valuable experience for anyone who achieves it. 

We have all the classes you need to earn your ITIL Master designation. Successfully completing each course not only moves you closer to achieving ITIL Master, it allows you to demonstrate your commitment to continuing professional development and renew all of your ITIL certificates for three years as part of the AXELOS/PeopleCert Continuing Professional Development program. 

So let's break that down for you:

ITIL Managing Professional (MP) Designation - consists of:

• High Velocity IT (HVIT)
• Drive Stakeholder Value (DSV)
• Direct, Plan & Improve (DPI) "the two-fer" 
• Create, Deliver & Support (CDS)
• Note: If you were one of the many (many!) alumni who achieved their MP through the ITIL Expert "bridge class" Managing Professional Transition prior to its retirement, you hold DPI, and need only DITS to be granted the SL designation.

ITIL Strategic Leader (SL) Designation - consists of:

• Direct, Plan & Improve (DPI) "the two-fer"
• Digital and IT Strategy (DITS)

ITIL Practice Manager (PM) Designation - consists of three "Bundles" made up of 15 individual training modules - Read Breakdown

• Monitor, Support and Fulfil (MSF)

As with all ITIL credentials, these certifications satisfy the requirements of PeopleCert’s 

Continuing Professional Development Program,

and extend the renewal date for all of your existing ITIL certifications by 3 years.

All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

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