Dear Customers of the Holly Springs Utility District,
Welcome to the Commission's Holly Springs Utility District Customer Communication Hub. We are introducing this dedicated space so customers of the Holly Springs Utility District can find all actions taken, announcements made, and the latest updates from Northern District regarding our ongoing efforts for all customers of the Holly Springs Utility District.
Our mission is to keep you informed and engaged as we work to address the ongoing utility crisis. We believe that open communication is essential, and we are committed to ensuring that you have access to the information you need.
Sincerely,
Commissioner Chris Brown, Chairman |
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| FILE REPORT DIRECTLY Click HERE to file a utility report |
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| EMAIL OUR OFFICE northern.district@psc.ms.gov
PLEASE INCLUDE • Your full name • The Service address • A detailed description of the issue • Any photos or attachments • The best phone number for you
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| CALL OUR OFFICE Monday-Friday, 9 a.m.- 5 p.m.
Direct: (662) 432-1141 Toll Free: (800) 637-7722
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| FACEBOOK (April 24, 2026) — We understand that many customers are continuing to seek updates regarding the situation with the Holly Springs Utility District. Read More >>>
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FACEBOOK (March 17, 2026) — While the main phone number for the Holly Springs Utility District is down, HSUD customers can use the following alternate phone number to contact them: 662-551-0565. Read More >>> |
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FACEBOOK (February 17, 2026) — Representatives of HSUD, Michael Watson and John Perry, appeared at the February Commission Docket Meeting to answer questions on their report. Read More >>> |
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| FACEBOOK (February 16, 2026) — HSUD submitted a report to the PSC alleging improvements. Read More >>> |
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FACEBOOK (February 11, 2026) — The HSUD boil water notice has been lifted. Read More >>> |
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FACEBOOK (February 7, 2026) — Today, our office hand delivered hundreds of complaints from customers within HSUD to the City of Holly Springs Mayor's Office. Read More >>> |
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FACEBOOK (February 3, 2026) — Attention Holly Springs Utility District Customers Read More >>> |
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FACEBOOK (January 25, 2026) — HSUD has just issued a boil water advisory for all customers. Read More >>> |
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FACEBOOK (January 25, 2026) — I want to provide the following update regarding the ongoing, widespread power outages impacting the customers of the Holly Springs Utility District service area. Read More >>> |
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(January 13, 2026) — Electric System Update Report from the City of Holly Springs. Read More >>> |
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FACEBOOK (January 20, 2026) — A statement from Commissioner Chris Brown on HSUD Power Outages. Read More >>> |
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FACEBOOK (January 18, 2026) — The City of Holly Springs has a warming center located at the Eddie L. Smith Multipurpose Building, open on nights when temperatures fall below freezing, for residents who may need overnight shelter during the ongoing outage. Read More >>> |
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FACEBOOK (January 18, 2026) — My office is aware of a major power outage impacting those in the west and south areas of Holly Springs. The outage has been reported as the result of damage at a local electrical substation. Read More >>> |
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| FACEBOOK (January 8, 2026) — HSUD Water Service Interruption (1/12/26) – South Craft Street Water service will be temporarily shut off for Holly Springs Utility Department customers on South Craft Street between Chulahoma Avenue and J.M. Ash Drive due to reported repair work on the system. Read More >>>
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FACEBOOK (December 30, 2025) — My office is aware of ongoing power outages still affecting those within the Holly Springs Utility District following strong winds late Sunday and early Monday. Read More >>> |
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| FACEBOOK (December 29, 2025) — The City of Holly Springs has announced that a warming center will be open due to forecasted cold weather. Read More >>> |
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FACEBOOK (December 19, 2025) — We have received news that a lineman has been electrocuted while working in the Holly Springs Utility District. He is in critical condition and is being airlifted to a hospital. Please join us in prayer for him and his family. We are awaiting further updates and will share more information as it becomes available. Read More >>> |
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| FACEBOOK (December 19, 2025) — HSUD Water Service Interruption My office has been made aware of a water main break affecting the Swaney Drive area in Holly Springs. Read More >>> |
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FACEBOOK (December 8, 2025) — The HSUD Boil Water Notice has been lifted. Read More >>> |
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| FACEBOOK (December 8, 2025) — Update: HSUD Boil Water Notice Still in Effect My office has reached out to the Holly Springs Utility Department regarding the boil water notice and they informed us that testing has not been completed. Read More >>> |
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FACEBOOK (December 6, 2025) — HSUD Boil Water Notice Still in Effect. Read More >>> |
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| FACEBOOK (December 5, 2025) — The City of Holly Springs has announced a boil water notice for all water customers following a major break in a water main. Read More >>> |
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| FACEBOOK (November 24, 2025) — The Holly Springs Utility Department has issued a scheduled power outage notice for Tuesday, November 25, 2025 at approximately 8 a.m. to last 4 to 6 Hours. Read more >>> |
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FACEBOOK (November 12, 2025) — I want to provide a general update on the situation impacting the people in the Holly Springs Utility Department service area. We know many of you are frustrated, and we understand why. For far too long, you’ve dealt with unreliable power, confusing and inconsistent bills, little visible progress and too many promises without results. We’re working to change that. Read more >>> |
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| Commissioners Pass Three Motions Following Show-Cause Hearing on the Holly Springs Utility District
New Albany, MS (September 4, 2025) — At todays Show-Cause Hearing on the Holly Springs Utility District, after hearing from witnesses, I and my fellow Commissioners Wayne Carr and De'Keither Stamps unanimously passed 3 motions...
Read more >>>
Watch the Hearing >>> |
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FACEBOOK (August 11, 2025) — My office has received a significant number of reports related to power outages in the Holly Springs Utility District over the weekend. Read More >>> |
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| SuperTalk (August 7, 2025) — "The people deserve help and we just want to let them know that we're staying the course... the last segment is a show cause hearing coming up in September and we're going to get to the bottom of it... we're going to have a resolution to this crisis."
Click here to watch Chairman Chris Brown's interview with Gerard Gibert on SuperTalk Mississippi News this morning. |
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Jackson, MS (August 5, 2025) — MISSISSIPPI PUBLIC SERVICE COMMISSION SETS DATE FOR SHOW-CAUSE HEARING IN HOLLY SPRINGS UTILITY DEPARTMENT INVESTIGATION. Read more >>> |
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| FACEBOOK (August 4, 2025) — BOIL WATER NOTICE: The Holly Springs Utility Department has issued a boil water notice following a water main break for the following areas... Read more >>>
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FACEBOOK (July 30, 2025) — We want to share some information provided to the PSC by the Holly Springs Utility Department on how to pursue claims on appliances that have been damaged and/or destroyed by service related issues. This is the process that has been communicated to us by HSUD. Read more >>> |
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| New Albany, MS (July 29, 2025) — BREAKING: Mississippi Public Service Commission Receives Report on Holly Springs Utility District from Silverpoint Consulting
You can read Silverpoint Consulting's report here
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| SuperTalk (July 15, 2025) — Early this morning, Chairman Brown sat down with Richard Cross of SuperTalk Mississippi to discuss various issues, including the Holly Springs Utility crisis, and also policies regarding subsidies for solar and other 'green' sources of energy.
Timestamp for Chairman Brown's interview is 1:04:50 to 1:22:00. Listen >>> |
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| SuperTalk (July 7, 2025) — Tune in to listen to Chairman Chris Brown's interview with SuperTalk Mississippi on the third party investigation into HSUD.
Timestamp for Chairman Brown's interview is 1:04:46 to 1:15:20. Listen >>> |
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| FACEBOOK (June 30, 2025) — My office received reports of outages affecting HSUD electric customers over the weekend. HSUD stated that hundreds of customers were affected by outages caused by overgrowth in right-of-way, with one particular instance of a tree that had fallen on power lines. Read more >>> |
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FACEBOOK (June 25, 2025) — My office has received information from HSUD about an outage affecting 600-700 electric utility customers in areas including Red Banks, Victoria, and Byhalia. Read more >>> |
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FACEBOOK (June 20, 2025) — My office just received an update from HSUD. Read more >>> |
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FACEBOOK (June 19, 2025) — HSUD Outage affecting thousands in Ashland/Slayden area. Read more >>> |
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FACEBOOK (May 19, 2025) — Our office has received an update from the Holly Springs Utility Department on the current status of outages caused by last night's storms. Remember that hazards are all around following severe weather. Read More >>> |
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FACEBOOK (April 23, 2025) — Chairman Brown's statement in response to some concerns from residents within the HSUD after last night's runoff results. Read More >>> |
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FACEBOOK (April 10, 2025) — The Holly Springs Utility Department has issued a warning of an individual impersonating an HSUD representative and stated that, according to reports, "the impersonator is demanding payment from rate payers and threatening to disconnect service. Earlier he was reported to be in the Little Egypt area." Read More >>> |
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FACEBOOK (April 4, 2025) — Our office has received an update on the ongoing outage affecting the Holly Springs Utility District, which initially left 1,900 customers without power following yesterday's severe storms. Read More >>> |
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| Mississippi Public Service Commissioners Announce Town Hall Meeting in Holly Springs
Holly Springs, MS (March 5, 2025) — The three Mississippi Public Service Commissioners are attending a town hall meeting in Holly Springs organized by TVMO Community News to address concerns and issues that customers are facing with the Holly Springs Utility Department. The town hall meeting will take place on Friday, March 21 at the Marshall County Courtroom B (103 S Market St Ste A, Holly Springs, MS 38635) starting at 6 p.m. Commissioners will be present to listen to customer concerns, provide information, and answer questions. Read more >>> |
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| Commissioner Chris Brown participates in public Q&A meeting organized by TVMO Community News about the Holly Springs Utility Department
Holly Springs, MS (January 25, 2025) — Commissioner Chris Brown and our District Director, Josh McNatt, were happy to participate in a public Q&A meeting organized by TVMO Community News about the Holly Springs Utility Department. We were glad to be joined by Senator Neil Whaley, who introduced the legislation which laid the groundwork for the PSC to conduct the investigation which is currently underway. Read more >>> |
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| Commissioners Announce Next Steps Following Court's TRO Decision Affecting Holly Springs Utility Investigation
JACKSON, MS (January 7, 2025) — Despite a recent victory in the Mississippi Supreme Court, the Mississippi Public Service Commissioners express their profound disappointment in today’s Hinds County Circuit Court decision granting a Temporary Restraining Order (TRO) to the City of Holly Springs, resulting in the delay of a crucial Show-Cause hearing originally set for this morning in the Commission’s hearing room. Read more >>> |
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New Albany, MS (January 6, 2025) – The Mississippi Supreme Court has dismissed a Petition filed by the City of Holly Springs which sought to require the Mississippi Public Service Commission to delay a Show-Cause hearing, in relation to the Public Service Commission’s investigation into the adequacy of electric service being provided by the Holly Springs Utility Department (HSUD). Read more >>> |
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| Jackson, MS (November 7, 2024) — Mississippi Public Service Commissioners announced today the initiation of an investigation and the scheduling of a public show-cause hearing concerning the utility services provided by the Holly Springs Utility District. This decision follows months of numerous different types of complaints from their customers. Read more >>> |
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FACEBOOK (December 30, 2024) — HSUD has informed our office that the repairs in the Mount Pleasant area have been completed and power has been restored. Read More >>> |
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FACEBOOK (September 16, 2024) — Today, following an announcement at a budget meeting on Friday, the Holly Springs Utility Department (HSUD) began disconnecting customers who have had an outstanding balance on their utility bills for more than 90 days. Read More >>> |
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FACEBOOK (September 6, 2024) — A statement from Commissioner Chris Brown. Read More >>> |
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FACEBOOK (August 26, 2024) — General Manager Wayne Jones, with the Holly Springs Utility Department, called to inform us that power should be restored to all customers in the next 2 hours. Read More >>> |
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FACEBOOK (July 11, 2024) — MISSISSIPPI PUBLIC SERVICE COMMISSIONER CHRIS BROWN PROVIDES UPDATE ON HOLLY SPRINGS UTILITY. Read More >>> |
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SuperTalk (August 13, 2024) — Commissioner Brown joined Paul Gallo this morning to discuss the situation at the Holly Springs Utility Department. Watch >>> |
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Jackson, MS (August 9, 2024) — Today, Northern District Public Service Commissioner Chris Brown announced the Mississippi Public Service Commission (‘Commission’) has selected Silverpoint Consulting, LLC (‘Silverpoint’) to conduct an independent investigation into the operations of the Holly Springs Utility Department's (‘HSUD’) provision of electric service. Read more >>> |
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Tupelo, MS (April 11, 2024) – Mississippi Public Service Commissioner for the Northern District, Chris Brown, took time this week to applaud the signing of Senate Bill 2453. This landmark bill empowers the PSC to intervene in instances where service quality is compromised, as exemplified by the challenges facing the Holly Springs Utility District. Read more >>> |
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| SuperTalk (March 25, 2024) — Discussed the Holly Springs Utility District with Gallo this morning. Watch >>> |
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Jackson, MS (March 20, 2024) — The legislature is debating Senate Bill 2453, which would allow the Public Service Commission jurisdiction to serve the customers of HSUD. Watch >>> |
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| Commissioners Hold Open Meeting to Hear Testimony from TVA/TVPPA Representatives on the Current State of the Holly Springs Utility District
Jackson, MS (January 31, 2024)
Watch Meeting >>>
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