ITSM Academy

A Breakdown of ITIL Practice Manager

ITIL Practice Manager (PM) spans ITIL 4 and ITIL (Version 5) and represents the shift from learning ITIL to operationalizing it. It is the pathway for professionals responsible for making practices perform—giving operational managers and subject matter experts (SMEs) the ability to demonstrate real, applied expertise in the areas that determine service quality, speed, and value.

For those who have already completed the Managing Professional (MP) and Strategic Leader (SL) designation streams, this serves as the final step on the path to ITIL Master. The Practice Manager designation focuses on the practices themselves and how to effectively assess and improve their performance.

Each certification within the ITIL Practice Manager stream enables professionals to demonstrate and validate their expertise in practice areas aligned to their roles. These certifications also support the development of cross-practice collaboration and the creation of efficient value streams across the organization. In class, attendees learn how to:

Apply practice concepts from both a strategic and day-to-day operational perspective
Use practice success factors and metrics to improve performance
Measure, assess, and develop practice capability using the ITIL maturity model

As with all ITIL credentials, these certifications satisfy the requirements of PeopleCert’s Continuing Professional Development Program, and extend the renewal date for all of your existing ITIL certifications by 3 years.

To achieve the Practice Manager designation you will need to complete:

FIVE individual practice courses and Transformation

Five 1-day courses with 5 exams + Transformation course/exam

- OR -

ONE class (ex. Monitor, Support and Fulfil) and Transformation

One 3-day course with 1 exam + Transformation course/exam

ITIL Specialist: Monitor, Support and Fulfil Cross-Practice Collaboration

Designed to equip individuals with the skills and knowledge required to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain, and fulfilling end-to-end service delivery. Obtaining this certification is a testament to an individual's dedication to achieving operational efficiency, delivering value to customers, and contributing to the growth of their organization.

Monitor, Support & Fulfil (MSF), the first batch of 5 individual practices, consists of:

SD: Service Desk
IM: Incident Management
PM: Problem Management
SRM: Service Request Management
MEM: Monitoring and Event Management

Open-enrollment dates are available, and, as with all of our courses,

MSF can be scheduled as dedicated training for you and your team.

ITIL Specialist: Plan, Implement and Control (PIC) Cross-Practice Collaboration

Designed to equip individuals with the skills and knowledge required to plan, implement, and control IT services effectively, ensuring alignment with business goals and improved service delivery.

CE: Change Enablement - This 8 hour course is offered in ITSM Academy's live instructor-led virtual classroom
RM: Release Management
SCM: Service Configuration Management
DM: Deployment Management
ITAM: IT Asset Management - This 8 hour course is offered in ITSM Academy's live instructor-led virtual classroom

ITIL Specialist: Collaborate, Assure and Improve (CAI) Cross-Practice Collaboration

Designed to equip individuals with the skills and knowledge required to improve collaboration with both internal and external stakeholders, improve service quality, and protect the organization by effectively managing risk.

CI: Continual Improvement
SLM: Service Level Management
RSM: Relationship Management
ISM: Information Security Management
SM: Supplier Management

UPCOMING VIRTUAL CLASSES

GUARANTEED TO RUN VIRTUAL CLASSES

Ready to become an ITIL Master?

We have all the classes you need to earn your ITIL Master designation. Successfully completing each course not only moves you closer to achieving ITIL Master, it allows you to demonstrate your commitment to continuing professional development and renewal of your ITIL certificates for three years as part of the PeopleCert Continuing Professional Development program.

The ITIL (Version 5) Master designation recognizes individuals that have developed a broad and deep base of knowledge about digital product and service management (DPSM) during their training and certification journey and have mastered the full suite of ITIL competencies. This designation demonstrates the capability to apply the principles, concepts, methods and techniques from ITIL in the workplace at strategic, tactical and operational levels. Perhaps most importantly, it demonstrates a commitment to learning and continuing professional development.

Click here to read our Breakdown of ITIL Master

ITIL Cheat Sheet - Which class is right for me??

Review our guide here

As with all ITIL credentials, these certifications satisfy the requirements of PeopleCert’s

Continuing Professional Development Program,

and extend the renewal date for all of your existing ITIL certifications by 3 years.

Download the ITIL Guiding Principles Poster

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All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

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