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A Breakdown of ITIL 4 Practice Manager

ITIL Practice Manager (PM) is aimed at operational managers and subject matter experts (SMEs) and provides these professionals the ability to demonstrate their knowledge of select areas of focus. For those who have already completed the Managing Professional (MP) and Strategic Leader (SL) certification streams, this designation serves as the long-awaited final step on the road to ITIL Master. The PM designation focuses on the practices themselves and how to effectively assess and improve their performance.

Up until now, the ITIL 4 practice guides have been a somewhat under-utilized aspect of ITIL 4. The ITIL Practice Manager designation brings these recently updated publications to the forefront and so will introduce practitioners to this invaluable body of knowledge.

Each ITIL certification included in the ITIL 4 Practice Manager stream provides a way for professionals to demonstrate and verify their expertise in practice areas relevant to their careers. Additionally, these certifications serve to validate the abilities and knowledge of professionals who aspire to establish productive cross-practice collaborations and efficient value streams within their organizations. In class attendees learn how to:

Apply concepts in practice from the strategic perspective as well as the day-to-day management of the tasks
Apply practice success factors and metrics to improve performance
Measure, assess and develop practice capability by using the ITIL maturity model

As with all ITIL credentials, these certifications satisfy the requirements of PeopleCert’s Continuing Professional Development Program, and extend the renewal date for all of your existing ITIL certifications by 3 years.

To achieve the Practice Manager designation you will need to complete:

FIVE individual practice courses and

ITIL Specialist: Create, Deliver and Support (CDS)

Five 1-day courses with 5 exams +CDS course/exam

- OR -

ONE bundled set of practices (ex. Monitor, Support & Fulfil) and CDS

One 3-day course covering all 5 practices with 1 exam +CDS course/exam

ITSM Academy polled our ecosystem and based on your feedback,

we are rolling out the Practice Manager bundles (instead of the 5 individual classes)

Our first bundle is ITIL Specialist: Monitor, Support and Fulfil

ITIL Specialist: Monitor, Support and Fulfil 🦩 Cross-Practice Collaboration

Designed to equip individuals with the skills and knowledge required to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain, and fulfilling end-to-end service delivery. Obtaining this certification is a testament to an individual's dedication to achieving operational efficiency, delivering value to customers, and contributing to the growth of their organization.

Monitor, Support & Fulfil, the first batch of 5 individual practices, consists of:

SD: Service Desk
IM: Incident Management
PM: Problem Management
SRM: Service Request Management
MEM: Monitoring and Event Management

Open-enrollment dates are available, and, as with all of our courses,

MSF can be scheduled as dedicated training for you and your team.

Coming Soon!

ITIL Specialist: Plan, Implement and Control (PIC) 🦩 Cross-Practice Collaboration

Designed to equip individuals with the skills and knowledge required to plan, implement, and control IT services effectively, ensuring alignment with business goals and improved service delivery.

CE: Change Enablement
RM: Release Management
SCM: Service Configuration Management
DM: Deployment Management
ITAM: IT Asset Management

ITIL Specialist: Collaborate, Assure and Improve (CAI) 🦩 Cross-Practice Collaboration

Designed to equip individuals with the skills and knowledge required to improve collaboration with both internal and external stakeholders, improve service quality, and protect the organization by effectively managing risk.

CI: Continual Improvement
SLM: Service Level Management
RSM: Relationship Management
ISM: Information Security Management
SM: Supplier Management

UPCOMING VIRTUAL CLASSES

GUARANTEED TO RUN VIRTUAL CLASSES

Ready to become an ITIL Master?

We have all the classes you need to earn your ITIL Master designation. Successfully completing each course not only moves you closer to achieving ITIL Master, it allows you to demonstrate your commitment to continuing professional development and renew all of your ITIL certificates for three years as part of the AXELOS/PeopleCert Continuing Professional Development program.

The ITIL 4 Master designation recognizes individuals that have developed a broad and deep base of knowledge about IT service management during their training and certification journey and have mastered the full suite of ITIL competencies. This designation demonstrates the capability to apply the principles, concepts, methods and techniques from ITIL in the workplace at strategic, tactical and operational levels. Perhaps most importantly, it demonstrates a commitment to learning and continuing professional development.

Click here to read our Breakdown of ITIL Master

ITIL 4 Cheat Sheet - Which class is right for me??

Review our guide here

As with all ITIL credentials, these certifications satisfy the requirements of PeopleCert’s

Continuing Professional Development Program,

and extend the renewal date for all of your existing ITIL certifications by 3 years.

👀 Download the ITIL 4 Guiding Principles Poster 👀

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All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

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