As we close out the year, our 22nd as Swagelok Western NY, I’m appreciative and proud of our evolution as a company. In 2001, when we brought the Buffalo, Rochester and Syracuse businesses under one roof I couldn’t have imagined what we would look like today.
Back then we were simply a Swagelok component supplier. As we developed stronger customer relationships, we realized there was an opportunity to share our expertise to further meet customer needs, and help solve fluid system challenges. Thus, we began offering onsite services, such as leak detections, hose advisories and fluid system evaluations. We further enhanced our capabilities by adding a fabrication and assembly team. Turns out we were ahead of the curve within Swagelok.
Advance to Solutions
Across Swagelok’s global footprint there is an emphasis on “Advance to Solutions” – to support customers with valuable fluid system expertise and solutions. It is a concept Swagelok WNY employed organically as we grew our business: aligning our teams, business processes, and capabilities in ways that are specific to your needs.
I always encourage our team to look for areas/opportunities where we can add relevant capabilities, and we will make the necessary investments whether it is in our associates or equipment.
Technical Team Growth:
- 3 associates earned Swagelok Technical Certification in 2023 enabling us to offer onsite services more effectively across our territory.
- Additional associates have been identified for the certification program in 2024 as we continue to grow that team.
Tools and Equipment:
- Continue to invest in equipment to enhance the capabilities of our fabrication and assembly team.
- Added a new milling machine this month
We will continue to look for opportunities to innovate and advance our capabilities to bring greater value to all customer solutions. I would love to hear if there are more opportunities for us to help you with system challenges.
Thank you very much for your business in 2023 and I look forward to continuing to support your business in 2024.
I wish you a safe and very happy holiday.
~Pete
Pete Jobling President – Swagelok Western NY [email protected] |