We wish to express our sincere thanks to all our clients who engaged RSG for services in 2024. Your timely payments for services and products were greatly appreciated. Prompt payment ensures that we can continue to operate efficiently and keep prices reasonable for all our clients. However, in some cases, payments were not received promptly. Like any business, it is essential that RSG secures payment for procedures and/or products at the time of completion or ordering.
Please be aware of the following expectations for 2025 and beyond:
· Unless a pre-approved arrangement is made with RSG, payments for all services and products are required at the time of service.
· No cash payments will be accepted in the field at Host facilities or at our Texas facility.
· Accepted forms of payment include personal checks, business checks, Money Orders, Official Bank Checks, and credit cards.
· Credit cards will be processed immediately through our Billing Portal in the field at Host facilities and at our Texas facility.
· Any check payments returned due to NSF (Non-Sufficient Funds) will incur a $25 fee. Clients will have one opportunity to resolve the payment within ten (10) business days.
· NSF situations not resolved within ten (10) business days of notification will be turned over to RSG’s attorney and collection department. Attorney fees, collection fees, and Finance Charges will apply.
· Any unpaid balances outstanding for more than 60 days will also be turned over to our attorney for handling. Attorney fees, collection fees, and Finance Charges will apply.
· Unless a pre-approved arrangement is made with RSG, no Pregnant Recipients (Recips) or Donors may be picked up from RSG facilities for transport unless all open account balances are paid in full.
In Clinic Donor Payment Schedule:
When booking animals for Embryo Transfer (ET) surgery, clients agree to pay the following non-refundable enrollment fees:
Program deposit – due at dropoff $500/donor
Donor Programming Invoice w/ 5 recips – due at time of cidr insert $715/donor
Donor Programming Invoice w/ no RSG recips – due at time of cidr insert $530/donor
ET surgery Invoice – completed the day of surgery $544/donor + trans & board
Recipient Invoice – completed the day of ultrasound $575/recip + board
Final board – invoiced when pickup is scheduled dependent on #recips & days
These fees ensure proper scheduling and resource allocation for your animals.
Message to Clients with Past Due Balances
With today’s technology, it is easy for those we are calling to recognize RSG’s attempts to reach out and choose to ignore or block our calls. Additionally, email attempts can also be ignored.
To address these situations, RSG’s policy for unresponsive clients with past due balances is as follows:
· For any individual who does not respond to our reasonable attempts to contact for payment, the account will be turned over to RSG’s attorney and the attorney’s collection group for handling.
· Attorney fees, collection fees, and Finance Charges will apply.
· Unless a pre-approved arrangement is made with RSG, payments for all services and products are required at the time of service.
· In certain situations, a deposit may be required to cover all or part of any requested services. Your CSR (Customer Service Representative) will advise if such expectations are necessary.
We appreciate your understanding and cooperation as we implement these policies to ensure a smooth and professional experience for all our clients.
