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ITIL Managing Professional Transition MPT
- Designed for ITIL 4 Managing Professionals, ITIL v3 Experts, and ITIL Masters
- Bridges existing knowledge into ITIL (Version 5) across Product, Service, Experience, and Transformation
- Protects prior investment while aligning to modern digital and AI-enabled operating models
ITIL Foundation Bridge
- Fast-track update for ITIL 4 Foundation holders
- Focuses only on new and updated concepts introduced in Version 5
- Reinforces understanding of digital product and service management (DPSM)
- Provides updated certification without re-learning unchanged content
ITIL Managing Professional (Version 5):
ITIL Product Delivering Value Through Digital Products
- Designing and managing digital products across their lifecycle
- Aligning product thinking with service value delivery
- Integrating development, delivery, and operational practices
- Enabling value creation through product-centric operating models
ITIL Service Service Management Excellence
- Enabling value co-creation through high-quality services
- Ensuring reliable, value-driven service delivery and support
- Integrating service design, delivery, operations, support, and improvement practices
- Connecting services to measurable business outcomes
ITIL Experience Designing and Managing Experience
- Shifting from process-focused to experience-driven outcomes
- Understanding user, customer, and employee perspectives
- Measuring and improving experience across value streams
- Bridging operational performance with perceived value
ITIL Transformation (Core Module Across All Streams) Driving Organizational Change
- Designing and implementing improvements across the service value system
- Aligning people, processes, and technology for transformation
- Applying governance and continual improvement at scale
- Enabling sustainable, organization-wide change
ITIL Strategic Leader (Version 5):
ITIL Strategy Defining Direction. Aligning Value. Driving Growth.
- Setting strategic direction for digital products and services
- Aligning governance, investment, and value realization
- Connecting vision, strategy, and execution
- Driving measurable business outcomes through IT and digital strategy
ITIL Extension Module (Version 5): ITIL AI Governance Enabling AI. Building Trust. Delivering Value.
- Governing AI responsibly, ethically, and compliantly
- Managing risk, transparency, and accountability in AI adoption
- Aligning AI initiatives with business and regulatory expectations
- Moving from AI experimentation to value-driven outcomes
ITIL Practice Manager: Monitor, Support & Fulfil (MSF) Cross-Practice Collaboration Course is made up of 5 individual practice courses, allowing learners to master the most widely adopted ITIL Practices:
- Incident Management
- Service Desk
- Problem Management
- Service Request Management
- Monitoring and Event Management
All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team. Qualified organizations can also license materials through our Courseware Licensing Program. |
