ITSM Academy

ITIL (Version 5) Training "Cheat Sheet"

ITIL Managing Professional Transition MPT

• Designed for ITIL 4 Managing Professionals, ITIL v3 Experts, and ITIL Masters
• Bridges existing knowledge into ITIL (Version 5) across Product, Service, Experience, and Transformation
• Protects prior investment while aligning to modern digital and AI-enabled operating models

ITIL Foundation Bridge

• Fast-track update for ITIL 4 Foundation holders
• Focuses only on new and updated concepts introduced in Version 5
• Reinforces understanding of digital product and service management (DPSM)
• Provides updated certification without re-learning unchanged content

ITIL Managing Professional (Version 5):

ITIL Product Delivering Value Through Digital Products

• Designing and managing digital products across their lifecycle
• Aligning product thinking with service value delivery
• Integrating development, delivery, and operational practices
• Enabling value creation through product-centric operating models 

ITIL Service Service Management Excellence

• Enabling value co-creation through high-quality services
• Ensuring reliable, value-driven service delivery and support
• Integrating service design, delivery, operations, support, and improvement practices
• Connecting services to measurable business outcomes 

ITIL Experience Designing and Managing Experience

• Shifting from process-focused to experience-driven outcomes
• Understanding user, customer, and employee perspectives
• Measuring and improving experience across value streams
• Bridging operational performance with perceived value

ITIL Transformation (Core Module Across All Streams) Driving Organizational Change

• Designing and implementing improvements across the service value system
• Aligning people, processes, and technology for transformation
• Applying governance and continual improvement at scale
• Enabling sustainable, organization-wide change 

ITIL Strategic Leader (Version 5):

ITIL Strategy Defining Direction. Aligning Value. Driving Growth.

• Setting strategic direction for digital products and services
• Aligning governance, investment, and value realization
• Connecting vision, strategy, and execution
• Driving measurable business outcomes through IT and digital strategy 

The above ITIL (Version 5) advanced certification exams are now open book. Learn what that means, which resources may be used, and what to expect on exam day. Open book exam experience.

As a PeopleCert Accredited Training Organization (ATO), ITSM Academy is an authorized reseller of official ITIL publications. 👉

ITIL Extension Module (Version 5):

ITIL AI Governance Enabling AI. Building Trust. Delivering Value.

• Governing AI responsibly, ethically, and compliantly
• Managing risk, transparency, and accountability in AI adoption
• Aligning AI initiatives with business and regulatory expectations
• Moving from AI experimentation to value-driven outcomes 

ITIL Practice Manager:

Monitor, Support & Fulfil (MSF)  Cross-Practice Collaboration

Course is made up of 5 individual practice courses, allowing learners to master the most widely adopted ITIL Practices:

1. Incident Management
2. Service Desk
3. Problem Management
4. Service Request Management
5. Monitoring and Event Management

All classes are delivered in our open-enrollment live, instructor-led virtual classrooms, and as dedicated courses for you and your team.

Qualified organizations can also license materials through our Courseware Licensing Program.

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