Training to Fit any Learning Style



Whether you are an audio, visual, or hands-on learner, we understand your unique style of learning. We make it a point to provide you with a variety of up-to-date training modules. Our Dietary Trainers provide orientation for new SNO customers using the SNO Menu Publisher and SNO Resident Manager within their facility.SNO Orientation involves individual and group WebEx sessions to assist in smooth transitioning and implementation. Upon completion of training and orientation, Facility Managers sign a release indicating that they have been properly trained and are in compliance of our training mandates.

Additionally, clinical customers can view SNO’s online library of training videos, manuals, Frequently-Asked-Questions and other resources such as our newsletters, trainer’s tips, and social media posts. 

Missed a training event? We have pre-recorded lessons to fit any busy schedule. Furthermore, when it’s necessary with larger corporations, our goal is to work with the trainers in your corporation or facility. Through these training expansion efforts, we have tools that can be utilized by your training department for face-to-face training, making the training process smoother and more user-friendly, especially for any hands-on learner.

SNO’s Mission is to Work with You and For You



Strong customer service relationships are a top priority of SNO. We are markedly different from our competitors simply because of our word-of-mouth reliability and high customer retention rate. Most of our competitors focus on sales and getting new customers in the door. Our focus is not just on sales, but also on keeping you informed and up-to-speed with the technology and regulatory changes that affect your industry. We want to proactively identify issues and address them to prevent customer dissatisfaction so we periodically contact our users to help identify further areas of training needed, including a brief satisfaction survey. In so doing, we can better assess and identify topics and issues to make training adjustments or enhancements, as needed.