Building capacity, knowledge and connections for nonprofit organizations

As a community leader for volunteerism and effective volunteer management, HOSC serves 44 towns and villages in the Northwest Suburbs while driving change to address community needs for underserved and marginalized individuals and families. HOSC supports its volunteers, communities, and partners through collaboration, resources, tools, and support systems. We listen, assemble information, identify needs and gaps, and share information. HOSC is agile, so we can provide the best and most relevant services to the community, partners, volunteers, and neighbors.

Thursday, December 7, 2023

9:00 - 10:00 a.m.

Paul Feith & Ashley Kratschmer

Paul Gregory Media



Boosting volunteer engagement allows your organization to continue benefiting from volunteers' passion and support for your mission. The more volunteers you can retain, the easier it is to gather supporters the next time you have a volunteer opportunity. In this webinar, we’ll go over social media best practices to make the most of your volunteer engagement.

Your organization may already be using several social media platforms, such as Facebook, Instagram, Twitter, and even TikTok. If you’re not seeing the success you were hoping for with these platforms, it’s time to revisit your social media practices and optimize your strategy for success.

Paul Gregory Media (PGM) is a full-service digital marketing agency located in Naperville. PGM is a Certified B Corporationwhich is legally required to consider the impact of their decisions on all stakeholders: customers, workers, communities, and the environment. Paul Gregory Media is the only Certified B-Corporation™ marketing agency in DuPage County among a total of 54 companies in Illinois. PGM has received 170+ marketing awards and generously donated 1,426 in-kind hours to nonprofit organizations last year. PGM was most recently named one of The Chief's Digest Most Admired Companies in 2023.

Thursday, January 17, 2024

1:00 - 2:00 p.m.

Beth Steinhorn

VQ Volunteer Strategies


As leaders of organizations, you strive to effectively mobilize, inspire, and engage community members in impactful service. Yet, to what extent are you modeling the power and potential of volunteer talent by building your capacity through volunteer talent?

In this session, expand your perspective on how volunteers can drive success in your mission and learn change management strategies you can use to inspire teammates and partners to engage volunteers. Through case studies from the field, frameworks for piloting change, and discussions with teammates, you will leave with tactics to apply so you can lead by example.  

As a nationally recognized speaker, Beth is President of VQ Volunteer Strategies. Beth regularly participates in the national dialogue about volunteerism and engagement and is co-editor of the new book Transforming Disruption to Impact: Rethinking Volunteer Engagement for a Rapidly Changing World. She provides consulting and training to organizations across the US and Canada.

Prior to becoming a consultant, Beth worked as an executive director and marketing director with education and faith-based organizations and spent years working with museums as an educator, manager, and anthropologist. She draws upon her experience to help organizations through the culture shift process – from viewing volunteer management as a program to embracing engagement as a strategy to fulfill mission. 

Tuesday, January 30, 2024

9:00 - 10:00 a.m.

Shefali Trivedi

A Better We.



Is your organization promoting volunteer needs, but feel as though you’re not attracting the right people for the positions? Sometimes this is a matter of writing a better volunteer job description. Or there could be a mismatch between a volunteer’s motivation and the position they’ve signed up for.

This webinar will share the benchmarks of a good volunteer description, along with positive examples. The session outlines what qualities draw, or motivate, a person to any volunteer need and what kinds of volunteer jobs match up to each motivational style. A volunteer’s motivational style also correlates to how they would like to be recognized or thanked for their service. By better understanding what motivates a volunteer, and how they like to be recognized, we can design more meaningful volunteer experiences. 

Shefali Trivedi is the CEO of A Better We, a company focused on empowering communities and individuals for the greater good. She most recently served for 9+ years as Executive Director of Giving DuPage, the DuPage County Volunteer Center. Among her many successful outcomes, she increased volunteer engagement by 250% during her tenure and led a thousand-fold growth in their digital marketing presence.


She is a sought-after speaker with

chambers, colleges, community groups, and faith organizations. In 2019, she was

recognized as a recipient of the ‘Most Influential Women in Business’ award

with the Daily Herald Business Ledger. 

She continues to be a passionate advocate for social impact, women’s empowerment, diversity and inclusion, the arts, and


Upcoming Webinars:

February 13, 2024 - 9:00 to 10:00 am - 'Maximizing Your Board Volunteers'

Speaker - Caitlin Closser Peart, Program Lead of United Way Board Leadership Institute

February 27, 2024 - 9:00 to 10:00 am - 'Self-Directed Volunteers'

Speaker - Tracey Colagrossi, Manager at the Arlington Heights Senior Center

Thanks to the Volunteer Generation Fund Grant from AmeriCorps, we can offer webinars at no fee for the next several months. In the future, there will be a small fee for organizations that are not partners. Join us as a partner now!


Tuesday, December 12, 2023

9:30 - 11 a.m.

Arlington Heights Senior Center

1801 West Central Road, Arlington Heights

The Volunteer Engagement CoP is a group of volunteer engagement professionals that meets in person every quarter to share strategies, concerns, trends, and best practices, give and receive support, share information, experiences, and resources, and build a peer network. Join us for our first meeting of outstanding professionals.

What is a Community of Practice? A group of people sharing a common concern, a set of problems, or an interest in a topic who come together to fulfill individual and group goals. The CoP focuses on sharing best practices and creating new knowledge to advance their profession or practice. Through ongoing interaction, participants establish peer relationships to connect and openly communicate.



  • Connect and learn with peers.
  • Stay updated with trends in volunteerism.
  • Create a deeper foundation of skills and knowledge.


Organization leaders and staff who manage volunteers and resources and want to leverage the power and potential of volunteers and their expertise strategically.

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