Building capacity, knowledge and connections for nonprofit organizations

As a community leader for volunteerism and effective volunteer management, HOSC serves 44 towns and villages in the Northwest Suburbs while driving change to address community needs for underserved and marginalized individuals and families. HOSC supports its volunteers, communities, and partners through collaboration, resources, tools, and support systems. We listen, assemble information, identify needs and gaps, and share information. HOSC is agile, so we can provide the best and most relevant services to the community, partners, volunteers, and neighbors.


May 14, 2024 /1:00 -2:00 p.m.

Beth Steinhorn

President, VQ Volunteer Strategies


With staff turnover at an all-time high, you likely have colleagues who are new to the organization and new to engaging and supporting volunteers. How can you provide training and inspiration so they can be successful in supporting volunteers? In this session, hear about organizations that have implemented successful strategies for training program and operational staff to engage volunteers, support them, and provide feedback to volunteers to build accountability. Then, begin to map out your own training plan, whether for formal workshops, short sessions as part of departmental meetings, or in-the-moment coaching to help address issues as they emerge. Build your training skills as well as your coaching competence and become an effective influencer as well. Leave with an action plan and the start of a training outline to implement back at your organization.

Beth partners with organizations and their leadership to increase impact through strategic and innovative engagement. As a thought leader, Beth regularly participates in the national dialogue about volunteerism and engagement and is co-editor of the new book, Tran.iforming Disruption to Impact: Rethinking Volunteer Engagement for a Rapidfy Changing World She provides consulting and training to organizations across the US and Canada, including supporting dozens of organizations to become certified Service Enterprises. Prior to becoming a consultant, Beth worked as an executive director and marketing director with education and faith-based organizations and spent years working with museums as an educator, manager, and anthropologist.

Thanks to the Volunteer Generation Fund Grant from AmeriCorps, we can offer webinars at no fee for the next several months. In the future, there will be a small fee for organizations that are not partners. Join us as a partner now!



  • June 18 | 9:30 - 11 a.m.
  • September 10 | 9:30 - 11 a.m.
  • December 10 | 9:30 - 11 a.m.


Arlington Heights Senior Center

1801 W. Central Road, Arlington Heights

What is a Community of Practice?

Would you like to learn innovative ideas and best practices in volunteer engagement? Have you always wanted to ask your peers how they overcame a common challenge? Would you like to talk with other volunteer leaders and connect with experts? If you answered yes, then HOSC has a solution!

We have started a Volunteer Engagement Community of Practice (CoP). This group of volunteer engagement professionals meets in person quarterly to share strategies, concerns, trends, and best practices, give and receive support, share information, experiences, and resources, and build a peer network.

Who should attend?

Organization leaders and staff who manage volunteers are looking for support and want to leverage the power of volunteers better to advance their mission. Join us for our next meeting with outstanding professionals from our community!

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