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Cultural Competency: Effective Strategies for Primary Care Practices working with People with Disabilities

Join us for a 3 part series webinar designed to equip you with essential skills for working with individuals with all types of disabilities. These trainings will blend soft skills, such as sensitivity and empathy, with hard skills, including legal requirements and best practices.

Our sessions provide a safe space to ask questions and address any issues or concerns you may have encountered while serving this community. With nearly 10% of Coloradans living with a disability and at least 25% of us likely to experience one in our lifetime, these skills are crucial. Additionally, Long Term Services account for over 40% of the budget, making effective engagement with this population essential.


Session Descriptions, recordings and slides:


Disability Competency and Sensitivity training (live session was April 17, 2025)

CLICK HERE TO ACCESS THE SLIDES

CLICK HERE TO ACCESS THE RECORDING


Overview: This session will review what we mean by disability competence, how this intersects with other social determinants of health and community factors, and basic strategies to help providers work effectively with people who have different types of disabilities.   

Intended audience: All staff that interact with patients. Beginner level in terms ofdisability awareness 

Learning goals:

Learn what we mean by disability competency 

Learn the basics of what ableism and anti-ableism means in a medical setting

Learn basic norms including language and basic etiquette 

Outcomes:

Increased comfort interacting with people with disabilities (including peers and colleagues)

Specific action steps that staff can take to make people with disabilities feel more welcome in their space. 


Practical Applications of Disability Competence: Communication and Equipment (live session was July 17, 2025)

CLICK HERE TO ACCESS THE SLIDES

CLICK HERE TO ACCESS THE RECORDING

Overview: This session will focus on specific accommodations that some groups of people with disabilities need. This will focus on using adaptive equipment such as lifts, as well as communication access. This will include common communication accommodations such as using American Sign Language interpreters or providing alternative formats for written communication such as Braille or large print. It will also include other accommodations that apply to people with cognitive or behavioral disabilities who may have expressive or receptive communication impairments. 

Intended audience: Clinic managers, staff that interact with patients, communications staff, purchasing and operations staff

Learning goals:

Understand how lifts work and what to ask companies that supply them

Understand how to communicate and work in partnership with people that need assistance moving to an exam table

Understand what the law requires for effective communication and what resources are available

Understand how to easily incorporate other effective communication practices for a wider range of disabilities

Outcomes:

Staff will know how to develop operating procedures for patients that have needs for physical assistance

Staff will know how to develop and implement operating procedures for patients that need communication assistance that requires outside assistance such as Sign Language

Staff will know how to implement simple effective communication techniques for people with cognitive or behavioral health disabilities

As a result of more effective communication conflict with patients and disengagement by patients will be reduced


Legal and Ethical Considerations for Disability Competence (live session was October 8, 2025)

CLICK HERE TO ACCESS THE GUARDIANSHIP SLIDES

CLICK HERE TO ACCESS THE DISABILITY RIGHTS LAW AND HEALTHCARE SLIDES

CLICK HERE TO ACCESS THE RECORDING

Overview: This session will give a brief overview of state and federal laws that protect people with disabilities in healthcare settings. The session will share some model protocols or policies to address disability accommodation requests (understanding these are suggested policies not legal advice). There will also be time for participants to raise and discuss any concerns about the intersection of medical practice ethics and disability rights laws.   

Intended audience: Clinic managers, legal and compliance staff, doctors and nurses in management roles

Learning goals:

Understand what the ADA and Colorado AntiDiscrimination Act require and do not require from medical clinics.

Understand the intersection of professional ethics and disability rights laws

Identify and address any areas of concern.

Learn about model policies to put in place to minimize legal risk.

Outcomes:

Clearer understanding of the practical implications of disability rights law in medical care.  

Identify practices to put in place to reduce the chances of discrimination occurring which increases quality of care and reduces risk.

Opportunity to discuss concerns as a group in a confidential facilitated environment with disability rights professionals. 

*This will not be legal advice as such advice must come from attorneys engaged by each practice

Certificates of Attendance will be available once the live event has taken place.

Please email mary.beckner@uhc.com to receive your Certificate of Attendance.