| Traditional conferences offer little more than a few minutes at a crowded booth. MR2 takes a different approach: small, invitation-only experiences built for meaningful conversations, genuine connections, and practical insights.
Join us for an executive discussion with CX leader Brent Wilford on how AI, automation, and human connection are reshaping customer experience. |
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| THE FUTURE OF CUSTOMER EXPERIENCE
CX is no longer just a contact-center initiative. It connects communications, data, AI, infrastructure, and employee experience.
Brent will share a vendor-neutral perspective on how technology leaders can modernize CX while reducing complexity and improving the customer journey. |
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| CX IS NOW AN ENTERPRISE TECHNOLOGY STRATEGY
Connect communications, data, workflows, infrastructure, security, and employee experience around the customer journey. |
| MODERNIZE, OPTIMIZE, OR REPLACE
Evaluate when to improve your existing environment, integrate new capabilities, consolidate platforms, or pursue a broader transformation. |
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| AI WITHOUT LOSING THE HUMAN CONNECTION
Explore practical AI applications while keeping human judgment and meaningful customer interactions at the center. |
| UNDERSTAND THE TRUE COST
Look beyond licensing to uncover how platform sprawl, poor integrations, inefficiencies, and downtime impact the bottom line. |
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| REMOVING FRICTION FROM THE CUSTOMER JOURNEY
Break down disconnected systems and create more seamless experiences across voice, chat, SMS, email, CRM, and support. |
| MEASURE WHAT MATTERS
Focus on outcomes such as customer effort, resolution rates, self-service, agent productivity, retention, and AI performance. |
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| THE FUTURE OF CUSTOMER EXPERIENCE
CX is no longer just a contact-center initiative. It connects communications, data, AI, infrastructure, and employee experience.
Brent will share a vendor-neutral perspective on how technology leaders can modernize CX while reducing complexity and improving the customer journey. |
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BRENT WILFORD CX Executive & Technology Leader
Brent will lead a vendor-neutral discussion on the future of CX and the strategic decisions behind modernization, AI adoption, and technology transformation.
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| FROM STRATEGY TO REAL-WORLD PERSPECTIVES
Following the keynote, GoTo, Vonage, and 8x8 will join a moderated discussion exploring how organizations are approaching CX modernization.
Hear different perspectives, ask questions, and continue the conversation with fellow technology leaders. |
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